{"id":3471,"date":"2022-02-23T05:58:41","date_gmt":"2022-02-23T05:58:41","guid":{"rendered":"https:\/\/themepanthers.com\/wp\/nest\/d1\/?page_id=27"},"modified":"2024-12-26T06:12:18","modified_gmt":"2024-12-26T06:12:18","slug":"refund-and-cancellation-policy","status":"publish","type":"page","link":"https:\/\/naturos.co\/index.php\/refund-and-cancellation-policy\/","title":{"rendered":"Refund and Cancellation Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3471\" class=\"elementor elementor-3471\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f6703c5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f6703c5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1916a80f\" data-id=\"1916a80f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f0c806c elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"f0c806c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.14.0 - 26-06-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<h2 style=\"text-align: center;\">Refund and Cancellation Policy<\/h2>\n<div>&nbsp;<\/div>\n<h5 style=\"font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-family: var(--font-heading);\">Last Updated: 04.09.2024<\/h5>\n<div>\n<p>References in this Shipping, Delivery &amp; Return&nbsp;Policy to &#8220;we&#8221;, &#8220;our&#8221; or &#8220;us&#8221; (or similar) are references to <strong><b>Purity International Trading<\/b><\/strong>. References to &#8220;user&#8221; or &#8220;you&#8221; (or similar) are references to you as an individual or legal entity as the case may be.<\/p>\n<\/div>\n<ul>\n<li>\n<h3><strong><b>Domestic Shipping &amp; Delivery Policy<\/b><\/strong><\/h3>\n<\/li>\n<li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;~&nbsp; Buyers from the pincodes <strong style=\"color: var( --e-global-color-text );\">627852<\/strong><span style=\"color: var( --e-global-color-text );\"> and <\/span><strong style=\"color: var( --e-global-color-text );\">627811<\/strong><span style=\"color: var( --e-global-color-text );\"> are eligible for free shipping.<\/span><\/li>\n<li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;~ For buyers within Tamil Nadu, excluding the pincodes <strong>627852<\/strong> and <strong>627811<\/strong>, a shipping charge of \u20b950 per kg will apply.<\/li>\n<li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;~ For buyers outside Tamil Nadu, a shipping charge of \u20b9100 per kg will apply.<\/li>\n<li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;~ To benefit from Return, Exchange, and Warranty services, the original invoice is required.<\/li>\n<li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;~&nbsp;<b>Orders within Tamil Nadu will be delivered in 3-5 days<\/b><\/li>\n<li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;~&nbsp;<b>Orders outside Tamil Nadu will be delivered in 7-10 days.<\/b><\/li>\n<li>&nbsp;<\/li>\n<li>\n<h3><strong><b>Domestic Cancellation &amp; Return Policy<\/b><\/strong><\/h3>\n<\/li>\n<li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; ~Buyers may cancel their orders within 24 hours of placing them.<\/li>\n<li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; ~Cancellations will not be accepted after the 24-hour window has passed.<\/li>\n<li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; ~All items are subject to Return and Exchange except with following terms:<\/li>\n<li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;1. Item is in original packing condition.<\/li>\n<li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 2.&nbsp;<b>&nbsp;<\/b>Return is within 3 days and exchange is within 7 days of date of purchase.<\/li>\n<li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 3.&nbsp; Offers item can be returned with the purchased item if the offers item is still in the original condition, otherwise its price will be deducted.<\/li>\n<li>\n<ul>\n<li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; ~ Item purchased through vouchers, credit card cannot be refunded in cash and it can be exchanged with Naturos gift voucher.<\/li>\n<li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;~&nbsp; Return, Exchange and warranty service extend within the geographical boundaries of the country in which the product was purchase<\/li>\n<li>&nbsp; &nbsp; &nbsp; &nbsp; ~&nbsp; &nbsp;Accepting shipment from shipping company declares that the shipment (carton) is in good condition and it is sealed upon receiving.<\/li>\n<li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;~&nbsp; The return and exchange period is calculated from the date of delivery and you must have the Original invoice that arrived with the shipment.<\/li>\n<li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; ~&nbsp; Item purchased through vouchers, credit card or through installment service cannot be refunded in cash and it can be refunded to store credit in online account.<\/li>\n<li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;~ Naturos will Refund or replace products with a manufacturing defect<\/li>\n<li>\n<p>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; ~An opening video of the product is mandatory to request a refund or exchange. Naturos will process refunds or replacements only for products with manufacturing defects.<\/p>\n<\/li>\n<li>&nbsp;<\/li>\n<li>\n<h3><strong>International Shipping , Cancellation &amp; Refund Policy<\/strong><\/h3>\n<\/li>\n<li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;International orders will be delivered within <b>15 days of payment confirmation. <\/b><br>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Shipping fees for international orders are calculated at checkout based on destination and package weight.<br>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Customers are responsible for any customs duties or taxes applicable in their country.<br>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Please ensure all delivery details are accurate to avoid delays or additional charges.<br>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;For any issues or queries regarding international shipping, feel free to contact our customer support team.<br>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<b>Cancellation of international orders is not allowed, and refunds are not applicable.<\/b><\/li>\n<li>&nbsp;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund and Cancellation Policy &nbsp; Last Updated: 04.09.2024 References in this Shipping, Delivery &amp; Return&nbsp;Policy to &#8220;we&#8221;, &#8220;our&#8221; or &#8220;us&#8221; (or similar) are references to Purity International Trading. References to &#8220;user&#8221; or &#8220;you&#8221; (or similar) are references to you as an individual or legal entity as the case may be. Domestic Shipping &amp; Delivery Policy [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-3471","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/naturos.co\/index.php\/wp-json\/wp\/v2\/pages\/3471","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/naturos.co\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/naturos.co\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/naturos.co\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/naturos.co\/index.php\/wp-json\/wp\/v2\/comments?post=3471"}],"version-history":[{"count":55,"href":"https:\/\/naturos.co\/index.php\/wp-json\/wp\/v2\/pages\/3471\/revisions"}],"predecessor-version":[{"id":4939,"href":"https:\/\/naturos.co\/index.php\/wp-json\/wp\/v2\/pages\/3471\/revisions\/4939"}],"wp:attachment":[{"href":"https:\/\/naturos.co\/index.php\/wp-json\/wp\/v2\/media?parent=3471"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}